Shipping policy
Where do you ship my order from?
All orders are dispatched from our Sydney warehouse.
Do you ship internationally?
Yes.
How long does it take for my item to be shipped?
Orders are shipped out from our warehouse Monday through Friday.
To track your parcel please click on the following link "track my order".
AUSTRALIAN ORDERS:
Free courier shipping on orders over $60
Only $11 small products / $18 larger products for courier shipping on orders Under $60
Following dispatch, Australian orders will usually be received in
VIC, NSW, SA, QLD, ACT: 1-4 business days
TAS, NT, WA: 3-8 business days
Please note, transit times are indicative only and based on metro areas within states.
Orders are shipped by Australia Post or by courier. There is no signature required on delivery. All shipping partners may leave packages unattended at your location.
Please note that there are currently delays with postal services due to Covid-19 and shipping timeframes cannot be guaranteed. If you choose an express post, once dispatched, your order will be sent on the fastest service available. No refunds will be provided due to postal delays that are out of our control.
INTERNATIONAL ORDERS:
International orders are dispatched within 1-2 business days (AEST/AEDT). Shipping rates and methods will be displayed in your cart at checkout.
ORDER TRACKING:
What is my tracking number?
Your tracking number can be found in the dispatch email notification. Please check your spam folder first before contacting our customer service team at info@newstaraus.com.au
Once your order is dispatched, you will receive order tracking by email and receive updates during the delivery process (for both Australian and International orders).
You can track the status of your order after it has been shipped using the Australia Post tracking number provided in your “Order Shipped” email.
If the item(s) has been held up with Australia Post or the courier, it is the customer’s responsibility to contact Australia Post or the courier directly using the tracking number provided.
Please note - it is critical that you double check your shipping address before purchasing because once the order has been processed, the shipping address cannot be changed. If you enter an incorrect delivery address and the parcel is “returned to sender”, you will incur a shipping fee to ship it back to the correct address.
New Star Australia . will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as delays due to severe weather, natural disasters, carrier delays or strikes.
New Star Australia does not charge import duties or taxes when shipping outside Australia. Customers outside Australia may need to pay import duties according to their own country's tax laws.
Delivery occurs at the customer’s risk.